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Ex: Shipping and return policies, size guides, and other common questions.
Delivery:
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Orders under $120* - Standard Australia Wide Shipping $10 flat rate. Express Post $15
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Orders over $120* - Free Standard Australia-wide shipping. Express Post add-on $6
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New Zealand* - Flat rate $20 for standard
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International Shipping* - proceed to check out to get a postage quote
- * Excludes bulky and oversized freight
CLICK AND COLLECT is available at our Geelong Gift Shop located at 17a Rutland St, Newtown (Geelong)
When it comes to shipping your items we choose the best packing for your product, your wallet and most importantly - your planet!
Returns & Exchanges:
Changed your mind, or the size or the style isn't right for you?
We get it. Sometimes online shopping just doesn't work out as well as we'd like it to! Email us at hello@jadeandmay.com.au within 30 days of receiving your full priced item and we will happily allow you to return your item for a refund, exchange for a store credit for the price you paid for the item or exchange for a different item in-store. All items must be in original packaging, unused, unworn and in a re-saleable condition.
No refund on sale items but if the item is still available for sale on our website we are happy to exchange or offer a Gift Voucher upon receipt of unworn sale items on an ad-hoc basis, so please email us at hello@jadeandmay.com.au with your request
A faulty or broken item? Please email us at hello@jadeandmay.com.au within 30 days of the order date and we can arrange a refund, replacement or store credit.
Please do not hesitate to contact us at hello@jadeandmay.com.au at any stage regarding your online order, we are happy to help!
